Refunds / Cancellation Policy
Refunds are available for all full-priced items. Items must be returned within 14 days of receipt for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 days of you receiving the order.
Items must be returned in their original condition including tags and sanitary labels. Once EVE EMPORIUM has received your returned package, all returned items will be inspected before a refund is issued. EVE EMPORIUM reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by EVE EMPORIUM will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
***Please note that the international shipping costs that Eve Emporium provide do not reflect the cost of return shipping from countries outside of South Africa. It is the responsibility of customers to enquire about the cost of return shipping from their country back to South Africa as this fee is in no way covered by Eve Emporium. For further information, please contact our customer care team at firstname.lastname@example.org
Please allow 5 business days for a refund to be processed from the date that the returned item is received by EVE EMPORIUM. You will be informed via the email address that is listed on your EVE EMPORIUM account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from.
If this will be an issue for any reason, please be aware that you must contact our customer care team at email@example.com prior to returning any items to EVE EMPORIUM in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and EVE EMPORIUM will not be held accountable.
A Returns Sheet is provided with each order containing instructions that must be followed in order to receive a refund. You may also request a copy of the returns sheet.
All orders should be returned to the address below. If you require a street address, please email firstname.lastname@example.org with this request. Please note that the goods are your responsibility until they are returned to EVE EMPORIUM. EVE EMPORIUM will not issue a refund on item/s that are not received or are lost in transit.
EVE EMPORIUM Returns
219 Long Street
Cape Town, 8001
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at email@example.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Shipping is non-refundable except in cases where we may have made an error.